Return & Refund Policy

At Back to the Basics 101, we strive to provide you with the best shopping experience and highest quality products. Please take a moment to review our fulfillment policy regarding refunds and cancellations.

Refund Policy:

1. Returns:

   • We do not accept returns on opened products.
   • To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging, with the seal unbroken.

2. Refund Process:

   • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
   • We will also notify you of the approval or rejection of your refund.
   • If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7 days.

3. Exchanges:

   • If you need to exchange an item, please contact our customer service team. We will guide you through the process and ensure you receive the replacement item promptly.

Cancellation Policy:

1. Order Cancellation:

   • You may cancel your order within 24 hours of placing it for a full refund.
   • After 24 hours, the order may have already been processed, and cancellation may not be possible. In such cases, please refer to our return policy.

2. Contact Us:

   • To initiate a return, request a cancellation, or for any other inquiries, please contact our customer service team at gingerb@backtothebasics101.com.

Note:

• Shipping fees are non-refundable.
• Customers are responsible for return shipping costs unless the return is a result of our error.

Thank you for choosing Back to the Basics 101. We appreciate your trust in our products and are dedicated to ensuring your satisfaction.

Last Updated: [11.20.23]