Refund & Cancellation Policy
At Back to the Basics 101, we strive to provide you with the best shopping experience and highest quality products. Please take a moment to review our fulfillment policy regarding refunds and cancellations.
- We do not accept returns on opened products.
- To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging, with the seal unbroken.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- We will also notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7 days.
- If you need to exchange an item, please contact our customer service team. We will guide you through the process and ensure you receive the replacement item promptly.
- You may cancel your order within 24 hours of placing it for a full refund.
- After 24 hours, the order may have already been processed, and cancellation may not be possible. In such cases, please refer to our return policy.
- To initiate a return, request a cancellation, or for any other inquiries, please contact our customer service team at email@example.com.
- Shipping fees are non-refundable.
- Customers are responsible for return shipping costs unless the return is a result of our error.
Thank you for choosing Back to the Basics 101. We appreciate your trust in our products and are dedicated to ensuring your satisfaction.
Last Updated: [11.20.23]